The CEOs Are Wrong: Smart Machines Will Replace Millions Of Jobs


Smart machines are coming to the business world, but don’t tell that to the CEOs. Sixty-percent of CEOs surveyed by Gartner Research say the emergence of smart machines capable of absorbing millions of middle-class jobs within 15 years is a “futurist fantasy.”

The survey results reflect the anxiety about automation of the work world and the advent of smart machines that Gartner says will have a widespread and deep business impact by 2020.

That CEOs are dismissive about smart machines should come as no surprise. Their perspectives reflect a common human reaction that a self-learning intelligent agent or robot will replace lots and lots of jobs. The reality is actually quite different. People will adapt to smart machines in their lives. It’s just out of the question that they would not. Without these smart machines, the work people do will be almost impossible to perform. Cloud services are early evidence that machines are replacing people. To…

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